Privacy Policy

ArrowTether operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ArrowTether utilizes third-party hosting platforms and payment processors (such as Stripe) to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact details: Including your name, billing address, shipping address, phone number, and email address.
• Financial information: Including credit card, debit card, and financial account numbers, payment confirmation, and other payment details processed securely by our payment partners.
• Account information: Including your username, password, preferences, and settings (if applicable).
• Transaction information: Including the items you view, put in your cart, purchase, return, or cancel, and your past transactions.
• Communications with us: Information you include in communications with us, for example, when sending a customer support inquiry.
• Device & Usage information: Information about your device, browser, network connection, IP address, and how you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you place an order, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services: From your device when you visit our website, through the use of cookies and similar technologies.
• From our service providers: When we engage third-party platforms (like Stripe for payments) to process your personal information on our behalf.

How We Use Your Personal Information

We may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, arrange for shipping, facilitate returns, and improve your shopping experience.
• Marketing and Advertising: To send marketing, advertising, and promotional communications by email or text message, and to show you online advertisements based on your activity.
• Security and Fraud Prevention: To provide a secure payment experience, detect and investigate fraudulent or malicious activity, and protect public safety.
• Communicating with You: To provide you with customer support and maintain our business relationship with you.
• Legal Reasons: To comply with applicable law, respond to legal process, and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• Service Providers: With vendors and third parties who perform services on our behalf (e.g., payment processing via Stripe, fulfillment, shipping, and data analytics).
• Business Partners: With marketing partners to provide targeted advertising services.
• Corporate and Legal Obligations: In connection with a business transaction (such as a merger), to comply with legal obligations (like subpoenas), or to enforce our Terms of Service.

Third-Party Payment Processing & Hosting

Our store uses third-party providers (such as Stripe) to process payments and host our website. Information you submit during checkout is transmitted to and encrypted by these processors. For more details on how our payment processor handles your personal data, please review the Stripe Privacy Policy at stripe.com/privacy.

Third-Party Websites and Links

The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites. If you follow links to sites not affiliated with us, you should review their privacy policies.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We retain your personal information as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to opt out of the sale or sharing of your data for targeted advertising. To exercise these rights, or to manage communication preferences, please contact us using the information below. We will not discriminate against you for exercising any of these rights.

Contact

Should you have any questions about our privacy practices or if you would like to exercise any of your rights, please email us at getoutdoors@arrowtether.com.